- Custom WordPress theme development.
- WordPress Plugin installation.
- S.E.O. optimization and Marketing.
- Server setup and advanced configuration.
Aaron Holt
Tech Savvy
Wordpress Lover
Team Player
Support Specialist
Empathetic
Innovative
Accountable
Animal Lover
Aaron Holt
Tech Savvy
Wordpress Lover
Team Player
Support Specialist
Empathetic
Innovative
Accountable
Animal Lover
About Me
Highly focused Support Specialist with a history of developing, managing, and supporting technology operations in challenging, ever-changing environments. Excellent background includes 15 years of experience in hands-on and supervisory roles. Skilled in listening, coaching, and supporting users at all organizational levels.
- Age: 46
- Seeking: Full-time Remote
- Availability: Immediate
- Location: Miami, Florida
Experience
Current -
Freelance Design & Development
AaronHolt.dev
Mar 2022 - Nov 2022 (9 months)
SaaS Systems Engineer I
Vacasa
- Deployed, maintained, and troubleshot core business applications.
- Orchestrated user access management for hosted SaaS products, including onboarding and offboarding of employees and ongoing permissions management reviews.
- Coordinated with stakeholders on regular maintenance of hosted solutions to support necessary system upgrades.
- Provided hands-on customer support for end users of managed products.
Jul 2021 - Mar 2022 (9 months)
CX Senior Specialist - Owner Support
Vacasa
- Assisted Owner Support staff members alongside Team Leads and monitored communication channels.
- Assisted owners and field staff with revenue management, rates, property performance, finances, calendar management, account-related programs, and contracts.
Oct 2017 - Jul 2021 · (3 yrs 10 months)
System Administrator
Arshem Web Solutions
- Created and managed a custom-tailored in-house environment used for the development, staging, and production of client web applications.
- Took customers through a thorough needs analysis, made suitable product recommendations, and organized test drives.
- Deployed and managed web applications such as Ghost CMS, WordPress, Drupal, Joomla & Magento.
Aug 2013 - Sep 2017 · 4 yrs 2 months
System Administrator
Sales Secret LLC
- Installed, maintained, and supported a custom-tailored systems environment that utilized Active Directory, SQL, and Exchange.
- Communicated with network personnel and website hosting providers to address hardware or software issues affecting customer websites.
- Provided proactive communication to clients, account managers, and project managers.
May 2011 - Jul 2013 · 2 yrs 3 months
Technical Support Specialist
Single Source Marketing & Technology
- Supported PC hardware, Printers, POS Systems, and other various network equipment.
- Provided technical support for computer performance issues via ticket, phone, remote desktop, and onsite.
SOFTWARE
Salesforce
Google Suite
Microsoft Office
Jira/Confluence
OPERATING SYSTEMS
Windows Server
Ubuntu Server
MacOS
GNU Linux
Contact Me